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About the Center for Quality of Care Research

The mission of Baystate's Center for Quality of Care Research (CQCR) is to improve the care and outcomes of patients by developing innovative methods to measure the quality and outcomes of care, evaluating the effectiveness of common treatments, and improving care delivery through the design, implementation, and assessment of quality improvement interventions.


We work closely with Baystate‚Äôs nationally recognized Division of Healthcare Quality as well as academic departments at Baystate Medical Center. In addition, our collaborations with several organizations that lead the nation in quality evaluation allow us to examine local quality of care issues on a large scale.


Our efforts are guided by the belief that rigorous evaluation of quality and quality improvement methods are essential for sound decision-making by patients, providers, institutions and policy makers.