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Our Patients & Visitors

Baystate Health strives to offer patient-centered, culturally competent health care to people in our communities. We understand that each of our patients is an individual with unique needs and preferences and we do our best to understand and provide for them.  Baystate Health’s Interpreter Services, Spiritual Services, Food & Nutrition Services, and visitation policies are just a few of the things that we offer to provide you with care that is just as individual as the patients we care for.


   Interpreter Services



Baystate Health’s Interpreter & Translation Services Department provides trained medical interpreters for limited English speaking and Deaf and hard of hearing patients and their family members 24 hours a day, 7 days a week.  When When face-to-face oral interpretation is not possible, trained and competent telephonic and video interpreters are available in over 100 languages.  Languages that we see most frequently include Spanish, Russian, Vietnamese, Polish, Portuguese, American Sign Language, Chinese, Arabic, and Swahili. Many documents are translated into Spanish and other languages.   El departamento de intérpretes de Baystate Health ofrece intérpretes médicos para las personas que tienen dificultad con el inglés o son sordos o tienen dificultad con la audición 24 horas al día, 7 días a la semana.  Cuando no es posible tener un intérprete en persona, hay intérpretes entrenados y competentes disponibles por medio del teléfono o por video en más de 100 idiomas.  Los idiomas de los pacientes que vemos con más frecuencia son el español, ruso, vietnamita, polaco, portugués, lenguaje por señas de los estados unidos, chino, árabe, y suahili. Se traducen muchos documentos al español y en otros idiomas según la necesidad.


 Spiritual Services



The Spiritual Services department aims to improve the health of the people in our communities by providing spiritual and religious care and counseling. Baystate Medical Center has a team of professionally educated chaplains who collaborate to provide care that is respectful of the unique spirituality of the persons served. We also encourage patients to receive visits from their own spiritual leaders. Interfaith chapels at our three hospitals are open 24/7 for prayer or meditation by patients, families and visitors, and Baystate Health employees. We hold both interfaith and denominational services in English and Spanish.


Food & Nutrition Services



Baystate Health’s Food & Nutrition Services goes the extra distance to make sure that meals served in patient rooms and in our cafeterias accommodate not only the patients’ health conditions, but also their cultural preferences. The cafeteria menus comprise a wide range of cuisines and cooking styles including multicultural and healthy selections and vegetarian options, among others.


 Visitation Policy 



Baystate Health includes the family as a key part of the patient care team. Accordingly, for the purposes of visitation, we define “family” as anyone important to the patient regardless of legal relationship.  Members of “family” include spouses, domestic partners, and both different-sex and same-sex significant others.  “Family” includes a minor patient’s parents, regardless of the gender of either parent. 


More information for Patients and Visitors....