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What Our Patients Are Saying

“The Baystate Franklin Medical Center oncology nurses made my dad laugh and treated him like he was part of the family. I will be forever grateful to the Oncology Department for making a difficult situation endurable.”
– Christine McCloud, Baystate Franklin Medical Center grateful patient


ALT“My wife Joan battled cancer for two years, receiving treatment at the D’Amour Center for Cancer Care. The doctors and nurses there became like family to us both, treating us with the utmost respect and compassion. When Joan’s journey with cancer neared the end, her last wish was to pass at home, and we turned to Baystate Visiting Nurse Association and Hospice. I don’t know where they find such special people, but in our time of need I am so grateful for them. I never felt alone; they were my security blanket. They made sure her final weeks were as comfortable and dignified as possible. From beginning to end, everyone at Baystate Health exceeded my expectations and I just can’t say enough about you.”
– David Warpula, Baystate Health grateful family


ALT“I suffered a gallbladder attack that required emergency treatment, and ultimately surgery. My doctor asked where I’d feel most comfortable having the operation, and I immediately answered Baystate Mary Lane Hospital. Over the years, my family of four has had experience with different hospitals in the area, but only Baystate Mary Lane takes care of us as if we were family. They’ve earned our trust with prompt, respectful service, and showing themselves to be a well-organized group of highly skilled professionals who genuinely care about each individual who walks through their doors.”
– Tracy Opalinski, Baystate Mary Lane Hospital grateful patient


ALT“My little girl Sarah has suffered from asthma almost since birth. Once she was in so much respiratory distress she was admitted to the Baystate Children’s Hospital Pediatric Intensive Care Unit, and placed on a ventilator to help her breathe. It was very scary for me to see Sarah so helpless, but I can’t say enough about the doctors and nurses who work at Baystate Children’s Hospital. There’s a personal touch to what they do. Sarah got the best care possible, and everyone there knew my name and took the time to explain things to me in understandable terms.”
– Ann Reno, Baystate Children’s Hospital grateful family


ALT“Our son lives for football and recently he suffered a head injury during a game. We were extremely anxious about the extent of his injury. The care we received at Baystate Medical Center’s Pediatric Emergency Department was exemplary. The nurses and doctors really put our minds at ease. Thank you for providing the best care for our son.”
– The DeMaio Family, Baystate Medical Center Pediatrics grateful patients