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Baystate Mary Lane Hospital recognized as Top Performer by Joint Commission

September 16, 2011

Ware-Baystate Mary Lane Hospital was named one of the nation’s top performers on Quality Key Measures by The Joint Commission, the leading accreditor of health care organizations in America. 


Honored as a hospital that consistently demonstrates excellent performance on evidence-based processes of health care, Baystate Mary Lane Hospital was recognized as a Top Performer for Surgical and Pneumonia care, one of six hospitals in the state and amongst the top 14% nationally. 


“Excellence of care is something all patients expect and deserve and it takes knowledge, teamwork and dedication of the entire hospital staff to achieve.  We are extremely proud of this accomplishment,” says Joan Sullivan, president, Baystate Mary Lane Hospital and Baystate Health Eastern Region.


“Using the most recent evidence based treatments in caring for our patients with pneumonia leads to quicker recovery and a shorter hospital stay,” said Marna Mucha, MSN RN, Director of Quality and Risk Management at the hospital.


“In our Emergency Department, the care of the patient with pneumonia begins prior to admission to ensure the most rapid and optimum recovery possible for our patients,” said Richard Gerstein, MD, Director of Emergency Services.   “The successful treatment of pneumonia, as with many infectious diseases, relies on early detection and prompt treatment with the appropriate antibiotic.  This treatment doesn’t stop with antibiotic administration, but includes culturing for the pathogen, oxygen therapy, influenza and pneumococcal immunization, and smoking cessation counseling.”


According to Norma Berthiaume, RN, Manager of Surgical Services, “Our surgical staff focuses on a proactive approach to quality patient care that includes communication and education. From the time the patient begins preparing for surgery through the time the patient is in recovery; our team emphasizes a family-centered approach to help ease any anxiety a patient may have.   Our care doesn’t end once the patient leaves our department.  Post- operatively we continue to follow our patient’s progress to ensure that they are comfortable and any new questions or concerns are addressed.  We are proud to be nationally recognized for outstanding surgical expertise. This is a wonderful acknowledgment of the care we provide to our community,” said Berthiaume.


Baystate Mary Lane Hospital, a member of Baystate Health, is a 25 bed community-based hospital serving the residents of Hampden, Hampshire and Worcester Counties.  In addition to this award, Baystate Mary Lane Hospital is ranked in the top 10% nationally for patient satisfaction in overall quality for medical/surgical care and outpatient surgical services.  The hospital offers a wide spectrum of services, including 24 hour emergency care, intensive care, inpatient and outpatient surgical care, orthopedics and cancer services through the Baystate Regional Cancer Program.  For more information visit