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Baystate Medical Center Is Named One of the Nation's Top Hospitals By Thomson Reuters

April 26, 2012

SPRINGFIELD, MA—For the second consecutive year, Thomson Reuters has named Baystate Medical Center one of the top 100 hospitals in the U.S.


The Springfield hospital is one of only 15 major teaching hospitals in the nation and the only hospital in western New England to receive the honor. Nearly 3,000 hospitals from coast to coast were considered.


“This award is most gratifying because it underlines an important reality for patients in western Massachusetts: The highest-quality, most efficient and safest care is available right here, close to home,” said Dr. Evan Benjamin, senior vice president of Healthcare Quality for Baystate Health. “Every one of our physicians, nurses, administrators and staff should take great pride in achieving this elite level of performance, and I thank and congratulate them.”


Only two other Massachusetts hospitals, Boston’s Beth Israel Deaconess Medical Center and St. Vincent Hospital in Worcester, made the list.


According to Thomson Reuters calculations, if all Medicare inpatients received the same level of care as those treated in the award-winning facilities:

• More 186,000 additional patients would survive each year. 

• Approximately 56,000 additional patients could be complication free. 
• More than $4.3 billion could be saved. 
• The average patient stay would decrease by nearly half a day. 


If the same standards were applied to all inpatients, the impact would be even greater.


The Thomson Reuters 100 Top Hospitals study evaluates performance in 10 areas: mortality; medical complications; patient safety; average patient stay; expenses; profitability; patient satisfaction; adherence to clinical standards of care; post-discharge mortality; and readmission rates for acute myocardial infarction (heart attack), heart failure, and pneumonia. The study has been conducted annually since 1993.


“The 100 Top Hospitals are among the best in the nation in providing care that is effective, safe and patient-centered. They are more likely to have systems to safeguard patients from medical errors, provide treatments proven to get results, and deliver effective care at a reasonable cost. And they are also financially stable employers with high scores in patient perception of care,” said Jean Chenoweth, senior vice president at Thomson Reuters.

In addition to the Thomson Reuters honor, HealthGrades has named Baystate Medical Center one of America’s 100 best hospitals for cardiac care and cardiac surgery in 2012. Baystate has been designated a Magnet hospital for nursing excellence, a Leapfrog Top Hospital for safe and high-quality care, and is a multiple winner of the Beacon Award for Critical Care Excellence. Baystate Health, the parent of Baystate Medical Center, was recently named one of the country’s top 15 health systems by Thomson Reuters.

“While we’re very proud of our growing number of national awards, vastly more important is what they represent for the people we’re privileged to care for: the very best, from clinic to bedside, lab to operating room, emergency department to discharge and follow-up care,” said Dr. Benjamin.     

To conduct the 100 Top Hospitals study, Thomson Reuters researchers evaluated 2,886 short-term, acute care, non-federal hospitals. They used public information – Medicare cost reports, Medicare Provider Analysis and Review (MedPAR) data, and core measures and patient satisfaction data from the Centers for Medicare and Medicaid Services (CMS) Hospital Compare website. Hospitals do not apply, and winners do not pay to market this honor.