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PRC Customer Satisfaction Awards

 

2011 National Professional Research Consultants (PRC)

Healthcare Award Winners

 

Baystate Health is once again leading the nation with excellent patient satisfaction scores.  This year, Baystate Health was recognized with 15 prestigious PRC awards; the 5-Star Award and the 4-Star Award categories for calendar year 2010.

 

There are 6 unit level awards in the following categories:

  • 5-Star Awards:  5 units scoring in the top 10 percent of similar PRC hospitals nationwide. 

 

Baystate Health achieved 3 hospital level awards in the following categories:

  • 5-Star hospital level awards:       1
  • 4-Star hospital level awards:       2

 

Baystate Medical Practices achieved 6 provider level awards in the following categories:

  • 5-Star provider level awards:        6

 

5-Star Awards  

Unit

Award Category

Baystate Orthopedic Surgery Center

Outpatient Surgery

 

ChestnutSurgery Center

Outpatient Surgery

 

Springfield3 Oncology

Inpatient Medical

 

WETU

(Women’s Evaluation Treatment Unit)

Emergency Department

 

Baystate Franklin Medical Center, 5-Star Award: 

 

Unit Award Category
Obstetrics

 

Inpatient OB/GYN

 

Baystate Mary Lane Hospital, 4-Star Award:
Unit Award Category

 

Emergency Department

 

Emergency Department 

 

Hospital level 5-Star Awards:   

Combined inpatient units achieved overall quality of care scores at or above 90th percentile excellent nationally

 

Unit Award Category
BaystateMary Lane Hospital

 

Outpatient Services

 

 

Hospital level 4-Star Awards: 

Combined outpatient units achieved overall quality of care scores at 75th to 89th percentile excellent nationally

 

Unit Award Category
BaystateMedical Center Outpatient Services
BaystateFranklin Medical Center Outpatient Services

 

Provider Level 5-Star Awards:   

 

   
Provider Award Category: 

Dr. Harvey M. Lederman

BMP Pioneer Valley Family Medicine (Northampton)

Provider- Family General Practice

Dr. Eugene F. Boss

BMP Northern Edge Adult Medicine

Provider-Family General Practice

Dr. John Peluso

BMP Wilbraham Adult Medicine

Provider-Family General Practice
Mid-Level Provider Award Category: 

Deborah A. Blume, PA

BMP Northern Edge Adult Medicine

Provider-Mid-level

Jane Plager, NP

BMP Franklin Adult Medicine

Provider-Mid-level

Lisa A. Beaudry, CNM, RN

BMP Mary Lane Ob/Gyn

Provider-Mid-level

 

Award Criteria:

 To quality for the 2011 patient perception satisfaction awards, the following criteria must be met:

  • Patient scores must be reported during the 2010 calendar year
  • PRC must conduct at least 50 telephone interviews during a consecutive three month period to qualify for a 4-Star or 5-StarAward

National Celebration:

The hospitals, units and providers will be celebrated at the 2011 PRC Client Education Conference to be held during May 1 - 4,  2011, in Omaha, NE.

 

Patient Perception Awards - What do they Mean?

 

5-Star Award - This designation is given annually to any healthcare facility, healthcare provider, or inpatient unit that scores in the top 10 percent (i.e. at or above the 90th percentile) of our national client database for the prior calendar year.

 

4-Star Award - This designation is given annually to any healthcare facility, healthcare provider, or inpatient units that score in the top 25 percent of our national client database for the prior calendar year.