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How to Use Safety Data to Make Informed Health Decisions

As a consumer of health care, you can improve your chances of a successful outcome and a safe hospital stay by using quality and safety data to make informed choices.


Reputable hospitals like Baystate Medical Center, Baystate Franklin Medical Center, and Baystate Mary Lane Hospital publish their quality data on their websites or in an Annual Quality Report.

There are also websites where you can find quality, safety and/or patient satisfaction data that will help you determine which of several hospitals you are considering is right for you.


Visit websites, such as:

  • The Leapfrog Group- allows you to search for hospitals in your area (by city and state, ZIP code, or by name) and compare their Leapfrog results. 
  • Massachusetts Health Quality Partners (MHQP)is a state-wide consortium that collections and reports health quality data throughout the Commonwealth.  MHQP's public reporting of this data enables consumers to review and compare these quality measures to those of other practices.  The MHQP data also includes survey results reporting patients' care experiences (service, accessibility, etc.) at individual practices.
    PatientCareLink - healthcare resource dedicated to voluntarily providing patients, families and caregivers with the most transparent information available on the care provided at Massachusetts hospitals.


For the procedure you are considering, take into account the quality indicators:

  • How much experience does the hospital have performing that procedure, and how does that compare with the other hospitals you could choose?
  • Positive outcomes
  • Mortality rates
  • Complication rates
  • Patient safety.