Measuring, reporting, and communicating the results of care from high volume areas as well as key system objectives demonstrate Baystate Health's ongoing commitment to outstanding quality, patient safety and satisfaction, and innovative practices.

April 2012

Welcome to the Baystate Health Quality Report.  We recognize that you have a choice in healthcare, and we encourage you to make informed decisions about you and your family’s healthcare.  Our Quality Report was one of the first of its kind in the country to be transparently accountable to our community on success and opportunities to improve.  This report highlights the excellent care we provide to our patients.  We share data for key medical conditions and procedures, such as coronary artery bypass graft surgery, total joint replacement surgery, heart attack, heart failure, stroke, pneumonia, pediatric asthma, and women’s health.  Our quality report is one of our ways to share with our employees and our community our commitment to evidence-based quality care, patient safety, and satisfaction. 

Baystate Health entities have won numerous awards for providing excellent clinical care and have been nationally recognized for advances in quality, safety, and improving the patient experience for many years.  The following are examples of the recognition we have received for the outstanding care we provide to our patients and families.  These remarkable performances reflect our mission to “improve the health of the people in our communities every day with quality and compassion.”  We are pleased to share the results with you.

Sincerely,