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Protecting Patients from Harm

Baystate Health’s mission is to improve the health of people in our communities everyday, with quality and compassion.  When a patient comes to a Baystate Health facility, we have an obligation to protect them from harm.  In order to do this, Baystate Health follows national patient-care recommendations to help prevent healthcare related errors, surgical site infections, postoperative complications, and hospital-acquired conditions.  


This great work has been key to Baystate Health facilities receiving numerous awards for quality, safety, performance improvement, and patient satisfaction.