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Patient Information

Emergency Services

  • Should an urgent illness or an unexpected event occur, you should call your primary care physician.
  • In life threatening emergencies, always go to the nearest hospital emergency room.  Have the physician on duty notify our office.

 

Open Communication with Your Physicians

Good communication between you and your doctor is vital. If you have questions, write them down and bring them with you at the time of your visit. 

 

Please also bring your medications to each office visit. If you do not understand instructions or anything about your health condition, or if new problems or questions come up, please let us know. We try to provide you with the best medical care, and making sure you understand will help us succeed.

 

Prescriptions and Refills

We encourage you not only to check your prescriptions before coming in for a visit with your provider, but actually to bring the medications in to be reviewed. If you need a renewal, the provider will do it at that time.

 

When medication is prescribed for you, you are responsible for taking it as directed. Please let your provider know about any side effects or problems immediately. It is equally important that you let your provider know about any other medications you may be taking, either prescription or over-the-counter, to avoid any potentially dangerous interactions.

 

When you call our office for a prescription renewal, please provide our office staff with:

  • Your medical provider's name;
  • The name and phone number of the pharmacy;
  • The name and dosage of the medication; and
  • The amount requested in each bottle.

 

This information will be passed on to your provider. Please try to call several days (72 hours) before your medication runs out.  Since providers do not routinely have access to your medical record on evenings and weekends, prescriptions can only be refilled during our regular office hours.

 

Referrals

If your insurance requires a referral for specialized treatment, please let our staff know at the time you book the appointment.

 

If you call our office for a referral, please provide the following information:

  • Your home address
  • Date of birth
  • Health plan
  • Name of physician
  • Location of physician
  • Date of appointment
  • Medical reason.

 

We will pass the information to your physician who will review and address your request. Please allow our office at least one week to process your referral, unless the specialist appointment is urgent.

 

Test Results

When your physician orders diagnostic tests for you, staff will review the results and contact you if treatment is required. Your physician may review other results with you at the time of your next scheduled visit.

 

Please understand that with more complex diagnostic tests, it can sometimes take up to a week or more before results are complete.