Springfield Building, Room G-490
The Interpreter Services Department provides trained medical interpreters 24 hours a day, 7 days a week to help medical staff communicate with limited English proficient (LEP), deaf and hard-of-hearing patients and their families. The department provides services throughout Baystate Health
Our office hours are 8:30 a.m. to 5:00 p.m., Monday through Friday. On evenings, nights, weekends and holidays, the on-site Spanish interpreter acts as a liaison to all other interpreters and interpreting agencies.
At Baystate Medical Center, the primary languages spoken in our region are Spanish, Russian, Vietnamese, Polish, and Portuguese. Other languages spoken by patients at the hospital include Akan, Arabic, Bosnian, Cambodian, French, Greek, Italian, Korean, Swahili, Somalian, and others.
Baystate Medical Center also has American Sign Language interpreters. There is also a two-way video system called Deaf Talk that allows a health care professional to speak via a portable TV/video system with a trained sign language interpreter off-site. Telephonic interpretation is also available when face-to-face iterpretation is not possible or when a patient calling Baystate Health for information needs assistance.