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Visitor Information





To find the room number or phone number of a

registered inpatient at a Baystate hospital,

call the main hospital switchboard:


Baystate Children's Hospital - 413-794-0000

Baystate Franklin Medical Center - 413-773-0211

Baystate Mary Lane Hospital - 413-967-6211

Baystate Medical Center - 413-794-0000

Baystate Wing Hospital - 413-283-7651


Operators cannot connect callers to patients having day surgery.



Our philosophy of care involves the patient and family as one, and we include the family as part of the patient care team as much as possible.  For this reason, we have open visiting hours.  


Children under age 13, and more than two visitors at a time, are now allowed to visit patients when appropriate.


As always, visitors who are ill with cold, flu, diarrheal illness, or fever should call instead of visiting patients in the hospital.


If you have concerns, please speak to your nurse or physician.

For more information view Helping Families Stay Connected


Whether you’re at Baystate Medical Center, Baystate Franklin Medical Center, Baystate Mary Lane Hospital, or Baystate Wing Hospital for the purpose of visitation, family includes anyone important to the patient.  This may include a person(s) not legally related to the individual.  Members of "family" include spouses, domestic partners, and both different-sex and same-sex significant others.  "Family" includes a minor patient's parents, regardless of the gender of either parent.  Solely for the purpose of visitation, the concept of parenthood is to be liberally construed without limitation as encompassing legal parents, foster parents, same-sex parents, step-parents, those serving in loco parentis, and other persons operating in caretaker roles.


Since visiting can be tiring to patients, we ask that visitors be sensitive to this by limiting the length of a visit and the number of people visiting.  Children with adult supervision are welcome. 


We ask that visitors be as quiet as possible while walking  the halls or visiting patients in semi-private rooms so that other patients are not disturbed.  Visits may be temporarily interrupted at times for patient care, but visitors are invited back to the bedside as soon as possible.


The nurse will explain to the visitor what they need to do to visit.  There may be times when only family members and those who live with you are allowed to visit. Your  nurse or doctor can tell you about any special visiting rules that apply to you.